Terms of Service

Last updated 25 August 2026

01. About these terms

These terms govern your use of this website and, together with any written quotation, scope of work or service agreement we issue, the supply of services by Anraed Pty Ltd (ABN 88 700 017 081, ACN 700 017 081) — referred to here as Anraed, we or us.

Where a signed agreement or an accepted written quotation covers the same subject matter as these terms and says something different, that document prevails to the extent of the inconsistency.

02. Use of this website

This website is provided for general information about our services. Its content is not technical, legal or financial advice and should not be relied on as a substitute for advice about your own circumstances.

You must not use this site in any way that breaches an applicable law, interferes with its operation or the operation of the network it is served from, or attempts to gain unauthorised access to any system connected to it.

We aim to keep the information here accurate and current, but we do not warrant that it is free of error or that the site will be available without interruption.

03. Quotes and engagement

An enquiry through this website or by email is not a contract. A contract is formed when we issue a written quotation or scope of work and you accept it in writing, or when you instruct us to begin work on the basis of that document.

Quotations are valid for the period stated on them. Where no period is stated, they are valid for thirty days from the date of issue. A quotation covers only the work described in it; anything discovered during the engagement that falls outside that scope will be raised with you and quoted separately before it is carried out.

Where work is charged for the time it takes rather than at a fixed price, any estimate we give is an estimate made in good faith and not a fixed quotation.

04. Your responsibilities

So that we can do the work properly, you agree to:

• Give us accurate information about your systems, and tell us about anything that may affect the work
• Provide safe and timely access to premises, equipment, networks and accounts as reasonably required
• Hold the necessary rights or licences for any software, data or equipment we are asked to work on
• Maintain your own current backup of any data before work begins, unless we have been engaged to provide that backup
• Nominate a person who can make decisions and give approvals during the engagement

Delay or additional cost arising from information that turns out to be incorrect, or from access that is not made available, may be charged to you.

05. Fees and payment

Fees are those set out in the accepted quotation, scope of work or service agreement. Unless stated otherwise, amounts are in Australian dollars and exclude GST, which will be added where it applies.

Invoices are payable by the due date shown on them. Recurring managed-agreement fees are invoiced in advance for the period they cover; project and ad-hoc work is invoiced on completion or at agreed milestones. Hardware, licences and subscriptions ordered on your behalf are payable before we place the order unless we have agreed otherwise in writing.

If an invoice remains unpaid after its due date we may suspend further work on notice to you, and recover reasonable costs of recovery. Interest may be charged on overdue amounts at a rate stated in the relevant agreement.

06. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth). Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that the Australian Consumer Law confers on you and that cannot lawfully be excluded, restricted or modified.

Where you are a consumer for the purposes of the Australian Consumer Law, you are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they are not of acceptable quality and the failure does not amount to a major failure.

To the extent permitted by law, and where the goods or services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for a failure to comply with a consumer guarantee is limited to resupplying the services, or paying the cost of having the services resupplied.

07. Limitation of liability

Subject to section 06 and to the extent permitted by law:

• We are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or business interruption
• We are not liable for loss or corruption of data except to the extent it is caused by our negligence, and we are not liable at all where you were required to keep a backup under section 04 and did not
• Our total aggregate liability arising out of or in connection with an engagement is limited to the fees paid to us by you for that engagement in the twelve months before the event giving rise to the liability
• Our liability is reduced to the extent that your act or omission, or that of a third party you engaged, caused or contributed to the loss

We do not warrant that any system will be free of faults, security vulnerabilities or interruption. Information technology carries inherent risk, and the controls we implement reduce that risk rather than remove it.

08. Intellectual property

All content on this website — text, layout, stylesheet, graphics and the arrangement of them — is owned by Anraed Pty Ltd or used with permission, and is protected under the Copyright Act 1968 (Cth). You may view and print pages for your own reference. You may not reproduce, republish or adapt any part of the site for commercial purposes without our written permission.

Documentation we produce during an engagement — network diagrams, asset registers, configuration records and written recommendations — becomes yours once the associated invoice has been paid in full. We retain ownership of our own tools, templates, scripts and methods, and of any general know-how gained during the work. Where our pre-existing material is embedded in a deliverable, you receive a perpetual, non-exclusive licence to use it for your own internal business purposes.

Your own data, logos and materials remain yours. You grant us a limited licence to handle them only as needed to perform the engagement.

09. Confidentiality

Each party may be given confidential information by the other. Neither party will disclose the other's confidential information to a third party, except to its own personnel and advisers who need to know it, or where disclosure is required by law. This obligation continues after the engagement ends.

Personal information is handled in accordance with our Privacy Policy.

10. Third-party products and services

We may recommend, order or configure hardware, software, subscriptions and connectivity supplied by third parties. Those items are supplied on the manufacturer's or provider's own terms, and any warranty for them is given by that party, not by us.

Where practicable, licences and subscriptions are purchased in your name and billed to you directly, so that you hold the contract and can move it if you change providers. We are not responsible for a third party's outage, price change, discontinuation of a product, or breach of its own terms, though we will assist you in dealing with them.

11. Termination

Either party may end a recurring managed agreement by giving the notice period stated in that agreement, or thirty days' written notice if none is stated. Fixed-scope project work may be ended by agreement, in which case you pay for work performed and for any commitments we have reasonably made on your behalf.

Either party may end an engagement immediately, by written notice, if the other party commits a material breach that is not remedied within fourteen days of being asked to remedy it, or becomes insolvent or subject to an external administration.

On termination, all fees for work performed up to the termination date become payable. We will hand over the documentation and credentials for your environment once outstanding invoices are settled. Sections 08, 09, 07 and 14 survive termination.

12. Matters beyond our control

Neither party is liable for a failure or delay in performing its obligations, other than an obligation to pay money, where that failure or delay is caused by something beyond its reasonable control — including a natural event, fire, flood, pandemic, industrial action, failure of a telecommunications or power network, or the act of a government authority. The affected party will notify the other promptly and take reasonable steps to reduce the effect.

13. General

If any provision of these terms is found to be unenforceable, it is severed and the remainder continues in force. A failure or delay by either party in exercising a right does not waive that right. We may update these terms from time to time; the version published on this page at the time you engage us is the version that applies to that engagement. Neither party may assign an agreement without the other's written consent, which will not be unreasonably withheld.

14. Governing law

These terms and any engagement between us are governed by the laws of the State of Western Australia and the Commonwealth of Australia. Each party submits to the exclusive jurisdiction of the courts of Western Australia and the courts competent to hear appeals from them.

Before commencing proceedings, each party agrees to first raise the dispute in writing with the other and to attempt in good faith to resolve it. This clause does not prevent either party from seeking urgent interlocutory relief.

15. Contact

Questions about these terms should go to:

• Anraed Pty Ltd
• ABN 88 700 017 081 · ACN 700 017 081
• Western Australia 6036, Australia
• ceo@anraedtec.site